Online course. Student sees assignment in “week one” — catching up here — that’s to take a quiz on the research paper instructions. Asks for help … I see “Research paper instructions” document in content and suggest to print it out.
“But I’ve already done that! It’s checked off!”
next assignment is to: choose a first and second choice for research project, which (this assignment states) are at the end of the research paper instructions.
Student looks all over that page. “Should I click here? But it says assessment!” (because they are).
I suggest that we go find the research paper instructions– that they were in an earlier week’s content… and coach through clicking on the second week and … scrolling down to read what was there… and then the first… and, “Oh, I just read that!”
If I knew a way to dissolve whatever beast is between this student and engaging …. I would. Unfortunately I haven’t found a way to tap my “late night radio” voice on command and it’s even less accessible when I’m short on patience …