adobe….

Posted on January 15, 2015

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Okay, I’ll give this four more minutes because… people are humans.   Maybe some of ’em are really trying to figure this out (I’ve gotten twitter messages asking about things from an instructor of the Digital Creativity course Adobe’s doing.)

Okay, it’s more than four minutes.  I *hope* I can get this out there and shelve it.   If you’re not interested in a “why I will caution anybody thinking of using Adobe” story, you can skip this 😉

For the record, the only person I mentioned having bad Adobe experiences to was a course teacher  their Digital Creativity course.  I’m not going to recommend them to anybody, but I’m not a troll. I’m posting this because I was *asked* to.

I had a problem with my CS6

in early 2012.

It’s explained in other blogs.

I’m going to explain it again.

I watched the Khan Academy and thought I could make better videos on my worst day.   I signed up for our college’s animation courses and splurged on my own copy of CS6. They were cool tools and I figured I’d actually be using them after the class ended.

When the class ended, I got a subscription to the “cloud” so that I could (I thought!) have its advantages.  (If you’re an Adobe rep, go look them up…)

In fact, I could not use my “cloud” subscription in any place such as airports where the Internet was available, but I was not ‘logged in’ (because the access to the Internet  was secure or I would have had to pay a fee).

Does that make sense?   I’m sorry if it doesnt, but … that is what happened.   I would try to open the program and would get a message that my subscription was expired.

My subscription wasn’t expired.

By the way, this was in 2012. I asked for help then and didn’t get any.

Every time I tried to use the software I was paying for the right to use, I could not use it if I was someplace where there was “internet” that I wasn’t on.   The software (by the way, the fact that I am having to try to figure out and  explain how the software works to … people from the software company… is just one more reason why I hesitate to use their products)

… but I digress.

The software would “go online” — and, oh, I don’t know, check in with Adobe somehow — and try to find out from my computer that my subscription was still up to date.  Since I wasn’t connected to the INternet, it didn’t happen.   Since it was in 2012, I do not recall *exactly* what screens showed, but I was either going to have to find a way to get online, or not use my software.

Now, since I wasn’t logged into the internet — the software was installed on my computer and I had been lied to by adobe and told that I could use it even if I werent’ connected to the internet — I coudln’t provide that information to Adobe.

So, I would click to turn on the software, and when I clicked to get it rolling, be informed that my subscription was expired.

Again, my subscription hadn’t expired.

Again, this was in 2012; it’s over.  I do not have screen shots of the message informing me that the subscription had expired, though I did then.   When I canceled my subscription, I explained in detail, more than once, why I was doing so.  It was clear that this was not considered an important enough issue to resolve.

As a customer, I felt that if I paid for a product, I should be able to use it; funny me.  Adobe was not able to resolve this then, and I had to pay  the costly cancellation fees.

So, I canceled my subscription.

I had (as I’ve mentioned many times already) purchased CS6 before subscribing to the Cloud version.

I paid for that software.

I should have been able to use that software, even though I had made the mistake of purchasing another Adobe product.

However, when I tried to start the software after canceling my subscription, I was able to use it a few times — and then I was informed that my “trial period” was over, and that I needed to pay for my subscription.

Again, I had purchased the software before the subscription was an option; I had installed it.

It took a long time and four different people from Adobe before we discovered the intricate pathway to disable the automatic “you can’t use your software” messages.

If Adobe had well-trained, informed  support people, it should have taken five minutes.

Dear reader, this happened in 2012.

It is over.

The software might be wonderful, and if I hadn’t been ripped off and made to spend inordinate time — as now! — with people who kept saying “I don’t understand,”  I just might have given things another whirl.

I remember thanking Adobe for inspiring me to pursue open source options and put in the extra work that takes.

I am involved in several “open pedagogy” projects.   Teachers are making good resources and sharing them.   I signed up for the Adobe Digital Creativity course to see what those tools could do.   I even thought I *might* end up getting some of those tools if they made it easy to make awesome creative educational media… figured I’d tag along.   The first project could be done with other tools; I thought maybe the rest could be, too, for the stuff I don’t have in CS6.   And if it was tempting enough, yea, I’d spring.  Welp. I don’t think so.

So far, I’ve spent more time trying to explain this crap.   No, I didn’t break the old story  down to chapter and verse all over again, because (silly me!!!!) I thought a person might understand “okay, she had a bad experience in the past” and, perhaps, try to make this one better.  The instructor keeps asking more questions.   She may mean well but I suspect, rather, that just as schools in the Ken Robinson video kill creativity (and intelligence) by making it a bad thing to be wrong…because schools are to train people who work for industry and they should just be compliant… that this happens for people who work for companies in the software industry, too.   I *know* it was true of the tech folks and their little scripts in 2012 (“thank you for your confirmation” was my least favorite — when I had to repeat every single thing I’d written already b/c apparently reading things wasn’t part of the script — and general insults to intelligence throughout).

I didn’t want to explain *** IN THE FIRST PLACE.*** I explained — many times — IN 2012.   THREE YEARS AGO.   Sorry, I have this ethical streak so I’m not going to get another trial subscription. I tried it. (The instructor tells me that *she* uses Adobe in the airport — what started the discussion in the first place was when replied that having problems with that was what had made me leave…)

Yes, my FB friends and others in my creative community  have told me “Run from Adobe! Run as fast as you can!”  I figured that it couldn’t hurt me to hang around in the course… and again, for the record, the only people I mentioned having bad Adobe experiences to were course teachers,  but I’m questioning that now. I really don’t have this much time to waste.   I could be *making* things.

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